Support

Updated September 28, 2026

This page provides information regarding assistance with the Astraia application and related services (the "Service"), operated by Alan Daniel LLC (the "Company"). Use of the Service is governed by our Terms of Service and Privacy Policy.

1. Contacting support

Support requests may be submitted by either of the following means:

In the application: Profile → Support Chat, or Report a bug and Request a Feature. Requests submitted in the application include your application version, which may assist in resolving your inquiry.
By email: support@astraia.travel. To assist us in locating your account, please write from, or include, the email address associated with your account.

The Company endeavors to respond to inquiries within a reasonable time, generally within a few business days. Response times are not guaranteed and may vary with request volume. Priority handling, where described in a plan, is provided on a commercially reasonable basis. Please do not include passwords or payment card information in any support request.

2. Subscriptions and billing

Billing. Paid plans purchased in the application are sold and billed by Apple through your Apple Account. The Company does not have access to your payment method and cannot process charges or refunds directly.
Managing or cancelling. Subscriptions may be changed or cancelled in the application (Profile → Billing → Manage subscription) or in your device settings under your Apple Account → Subscriptions. Cancellation must occur at least 24 hours before the end of the current billing period to avoid renewal, and takes effect at the end of that period.
Refunds. Refund requests for purchases made through the App Store are determined by Apple under its policies and may be submitted at reportaproblem.apple.com. Except as required by applicable law, the Company does not issue refunds.
Restoring a plan. If a plan does not appear on a new or reinstalled device, sign in to the same Astraia account and select Restore purchases under Profile → Subscription or Profile → Billing, using the Apple Account with which the plan was purchased.
Plan allowances. Current usage and remaining allowances for your plan are displayed under Profile → Billing.

3. Accounts

Password reset. Select "Forgot password?" on the sign-in screen and follow the link sent to the email address associated with your account.
Account deletion. You may permanently delete your account in the application under Profile → Delete Account. Deletion is irreversible and is processed as described in the Privacy Policy. Deleting your account does not cancel an active subscription billed by Apple; please cancel any subscription separately as described above.
Privacy requests. Requests to exercise rights regarding your personal information may be submitted to support@astraia.travel. We may be required to verify your identity before acting on a request.

4. Using the Service

Landmark identification. Identification results depend on image quality, lighting, framing and the availability of reference information, and may be unavailable or incorrect for some locations. Where a scan is not recognized, a further attempt with the subject clearly framed in adequate light may produce a different result.
Location permission. Scanning requires access to your device's location while the application is in use. Permissions may be reviewed at any time in your device settings.
Generated content. Historical information, narration, character dialogue and reconstructions are generated automatically, are provided for informational and entertainment purposes only, and may contain errors. See Section 5 of the Terms of Service.
Offline use. Certain previously loaded content may remain available without a network connection. Scanning, generated content and account features require a connection.

5. Legal

Nothing on this page modifies the Terms of Service. In the event of any conflict, the Terms of Service control.